Blogs on Customer Service

1st May 2020 - by Nicki Banks in Customer Service, Covid-19.
It's a tricky time for business, we all know that, but should we be accepting poor customer service as a necessary consequence of that?
13th Jan 2020 - by Nicki Banks in Customer Service.
I received an e mail this morning.. 'Dear industry colleague, I would like to personally invite you..' I'm going to admit, that didn't make me feel particularly special. For me this is a perfect example of where a company has forgotten what for me is the first tenant of successful marketing - that it's clients are people too.

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