Blogs on Customer Service
It's a tricky time for business, we all know that, but should we be accepting poor customer service as a necessary consequence of that?
I received an e mail this morning.. 'Dear industry colleague, I would like to personally invite you..' I'm going to admit, that didn't make me feel particularly special. For me this is a perfect example of where a company has forgotten what for me is the first tenant of successful marketing - that it's clients are people too.
